BPO (Business Process Outsourcing)

Creative

Discipline in Process. Leadership in Results

Control in Every Step. Power
in Every Outcome.

At Quantive Digital, We do not just assist with tasks; we engineer seamless, reliable systems that work silently behind the scenes to power your business forward. From process mapping to workflow execution, every function is handled with precision, care, and operational excellence. Our operations team specializes in streamlining back-office workflows, managing HR support, payroll, documentation, and compliance — so your people can stay focused on core goals. We sweat the small stuff, so you do not have to. Backed by a strong foundation in process thinking, systems design, and execution, Quantive Digital helps you build operations that are not only efficient and consistent — but ready to scale.
We Offer

What We Offer

Business Support, Simplified and Seamless.

Inbound Customer Support

Our inbound support team handles customer queries, complaints, and service requests with professionalism and empathy. Every call is an opportunity to build trust and resolve issues quickly. We ensure consistent availability with 24/7 multilingual support, so your customers always feel heard.

Outbound Calling & Telemarketing

From cold calling to lead generation, our outbound agents engage customers with tailored conversations that convert. Whether promoting services or gathering insights, each interaction is results-driven. We blend strategy with persuasive communication to drive measurable outcomes.

Technical Support (Tier 1 & Tier 2)

Our tech support teams are trained to troubleshoot software, hardware, and digital service issues efficiently. From basic device support to escalated technical resolutions, we ensure seamless assistance. Your customers receive expert help, without the wait or frustration.

Email & Chat Support

We provide real-time, professional responses across email, live chat, and messaging apps. This helps businesses stay responsive and present, even during high-volume periods. Our team ensures tone, clarity, and brand consistency in every typed conversation.

Order Management & Processing

Our agents handle the complete order lifecycle—from product inquiries and placement to tracking and issue resolution. We ensure smooth, error-free transactions that enhance customer experience. Fast, accurate, and friendly service that keeps your buyers coming back.

Appointment Setting & Lead Qualification

We connect you with high-intent prospects by booking qualified appointments through smart, human conversations. Each lead is vetted based on your criteria to save time and maximize sales efficiency. It’s more than dialing—it’s strategic pipeline building.

Customer Retention & Loyalty Support

We manage feedback, complaints, and win-back strategies to improve customer satisfaction and reduce churn. Our retention specialists listen deeply and offer practical solutions tailored to each customer. Loyalty is earned—and we help you earn it, one call at a time.

Social Media & Messaging Support

We extend your support services to WhatsApp, Facebook, Instagram, and more, replying to messages in real time. This keeps your brand responsive across platforms customers already use. Whether it’s resolving issues or thanking a fan, we handle it all.

Quality Monitoring & Call Analytics

Our QA experts listen, evaluate, and optimize agent performance to maintain high service standards. Every call is reviewed for tone, resolution, and brand alignment. We provide detailed reports to help you make smarter operational decisions.

FAQs

FAQs

Questions? Look Here

What types of call center services do you offer?
We offer a complete range of inbound and outbound call center services, including customer support, technical helpdesk, telemarketing, lead generation, order processing, and CRM support. Our solutions are customized to meet the unique needs of your business and industry.
Yes, we provide round-the-clock support with multilingual agents available across all major time zones. Whether you need full-time, part-time, or overflow support, we ensure your customers always have someone to talk to—no matter when they call.
We follow a strict quality assurance process that includes regular call monitoring, performance reviews, and training sessions. Our QA team evaluates every interaction for accuracy, tone, and resolution quality to ensure consistent, brand-aligned service.
Absolutely. Our agents are trained to work with popular CRMs like Salesforce, HubSpot, Zoho, and custom platforms. We ensure smooth integration with your existing tools to maintain real-time updates, accurate reporting, and seamless customer experiences.

You have different questions?

Our team will answer all your questions. We ensure a quick response

CONTACT US

Testimonial

Testimonial

Our Satisfied Client

Quantive Digital completely transformed our website. The design is sleek, user-friendly, and lightning fast. We’ve seen a 45% increase in conversions since launch.

Sophia Lane

Their animation team brought our explainer video to life. The storytelling, visuals, and pacing were flawless — it’s now our most effective marketing tool.

Raj Mehta

Quantive’s marketing strategies took our campaigns to the next level. Within weeks, we saw measurable increases in both leads and engagement.

Amelia Roberts

Their UI/UX design made our app feel 10x more intuitive. Quantive’s design thinking is on another level — clean, modern, and always user-first.

Daniel Kim

Quantive Digital redesigned our brand from scratch, including our logo and product packaging. We finally look as premium as our products

Lina Martinez

Our new website by Quantive is a game-changer. It’s visually stunning, optimized for mobile, and built to scale. Truly professional.

Tom Becker

The animated launch video Quantive created went viral on Instagram and helped us reach our first 10K followers in just 3 days.

Nia Ajayi

Quantive Digital is Pakistan’s leading logo and web design company, delivering innovative, high-quality digital branding solutions. From powerful logos that capture your brand identity to visually stunning and user-friendly websites, we combine creativity, strategy, and technology to elevate your digital presence. Trusted by startups and enterprises alike, we specialize in crafting designs that make a lasting impact and drive real results. Partner with the #1 design agency to bring your vision to life.

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